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Zen4 LLC accepts returns on eligible products when a return request is made within 7 days of delivery. Returned products must meet the eligibility requirements described below and be returned in the same condition in which they were received.

Certain products may be non-returnable, including clearance items, final-sale items, software, custom-configured products, and special-order items. Any product that is not eligible for return will be clearly identified on the product page.

1. Eligibility for Return

Returns are only accepted under the following conditions:

  • The item is returned in the same condition in which it was received in.

  • The return request is made within 7 days of delivery.

  • The item is not a clearance, custom, special-order, or software product (these are non-refundable).

2. Exchanges

Zen4 LLC does not offer direct exchanges. If you wish to replace an eligible product with a different item, you must first complete the return process and place a new order separately.

3. Return Authorization Required

All returns require prior authorization. Please contact us at support@zen4.tech with your order number and reason for return before sending anything back.

Unapproved returns will not be accepted or refunded.

4. Return Shipping

Customers are responsible for all return shipping costs. We do not provide return labels. We recommend using a trackable shipping service and purchasing shipping insurance.

Zen4 LLC is not responsible for lost or damaged return shipments.

5. Restocking Fee

A 15% restocking fee will be deducted from your refund to cover inspection, repackaging, and administrative costs.

6. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved or denied. If approved, the refund, less any applicable 15% restocking fee, will be issued to your original payment method within 7–10 business days..

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Software (digital or physical)

  • Clearance or final-sale items

  • Custom-configured or special-order products

  • Items not in original condition or missing parts

8. Contact Us

For questions or return authorization, contact:

​

Zen4 LLC
63 Pinon Drive

Angier, NC 27501

919-285-0959

support@zen4.tech

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